Frequently asked questions
The videos don’t display when I launch a course?
Have you updated your browser? Do you have an ad/video blocker? Have you tried using another browser (Chrome, Safari, Firefox…)?
Can I change my offer whenever I want?
Yes, that’s right, just go to your dashboard on your computer and modify your current subscription. If you upgrade to a higher offer, a prorata will automatically be calculated so that you can take advantage of the entire site as soon as payment is validated.
I’ve bought one or more programs and I can’t access them?
Yes, with the new site, only the Essentielle , Équilibre and Signature offers are available, but don’t worry, these programs are already yours, so write to us to receive them by e-mail.